You can return an item for a refund or exchange within 14 days of receipt. After 14 days, merchandise credit can only be issued. After 30 days, a request for a refund or credit will be denied.
When you apply for exchange, we offer to replace the product with the same one or with another product of the same equal value. We only offer another product when we are out of stock and we can’t replace it with the same product.
Island Water World also offers their customers store credit for merchandise. The customer receives a credit for the amount of their purchase, less the shipping costs.
Conditions of Return
The item must be unused and in it’s original package with all it’s original content. You are responsible for freight back to Island Water World and this must be prepaid. Please note that freight charges are not refundable.
If you are returning a non-defective product that has been opened, you will be charged a 15% restocking fee. So until you are sure you will keep the product, please do not open or remove any packaging. Island Water World unfortunately can’t accept returns of special orders.
WarrantyAll our products carry the manufactures warranty. In certain circumstances the manufacturer may require that the item be returned for their inspection and repair. In these instances whether you receive a new item or the repaired item is a decision of the manufacturer. In the case of customer abuse, repair and freight charges will be for your account.