Keeps you sailing!
Shipping Policy

Island Water World export products to the following countries:

Anguilla, Antigua, Aruba, Bahamas, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Bonaire, Curacao, St. Kitts & Nevis, St. Lucia, St Vincent and the Grenadines, Trinidad & Tobago, Turks & Caicos, US Virgin Islands.

Shipping methods and rates

Shipping charges are calculated by weight and volume of order.If your country does not appear in our order form, then we cannot ship orders to that country. We reserve the right to change the requested method of shipping if a more suitable method is available. Airlines will not accept any hazardous goods such as paints, resins, glues and flares, and in certain circumstances overweight or oversized products. We always ship F.O.B and once we hand over to the shipper, our risk ends. Please note that you may still be liable for custom duties and clearances fees in you country.

Ocean

We ship by ocean to most of the above mentioned countries. Our shipping partners are reliable and reasonably priced. All sea freight is shipped collect for your expense.

Air

We offer Fedex and have negotiated very favorable rates, which you prepay when ordering. We also offer Liat Quickpak collect and Insel Air collect, which means you pay the freight at delivery.They are all reliable and reasonably priced shipping partners. We reserve the right to change the requested method of shipping if a more suitable method is available. Airlines will not accept any hazardous goods such as paints, resins, glues and flares, and in certain circumstances overweight or oversized products.

Express

For small and urgent orders we use FedEx and Liat Quickpak Collect for a quick and reliable shipping. Airlines will not accept any hazardous goods such as paints, resins, glues and flares, and in certain circumstances overweight or oversized products.

Customer pick up
If you prefer, your order can be picked up at our store on Sint Maarten. Please call ahead to ensure that your order is ready when you arrive. You can also pick up your order in St. Lucia and Grenada stores. Be advised that orders for store pick up will ship with our regular shipments to these locations and can take up to 4 weeks.

On island delivery

For orders valued over $300 we are able to deliver to our customers on Sint Maarten.

Damage occurred during transit

Island Water World is not liable for damages occurred in transit therefore the recipient must carefully inspect outgoing shipments before accepting delivery. To ensure that items are received in good condition. If items are received damaged a claim must be immediately filed with the respective shipping company.

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